Data Deletion Instructions
Effective: July 21, 2026
This page is provided to satisfy Meta's user data deletion URL requirement and to explain how to request deletion of your data from Veloxa.
How to request deletion
- Email support@veloxaapp.com.
- Use the subject line: Data Deletion Request.
- Include your Veloxa account email, business name, and phone number if available.
- We may ask for additional verification to confirm that you are the account owner or an authorized representative.
What we delete
After verification, we delete or anonymize account, business, booking, and customer data associated with the account, except where retention is required for legal, financial, security, or dispute-resolution reasons.
WhatsApp/Meta data
If the account connected WhatsApp Business, we remove WhatsApp connection data stored by Veloxa, such as Phone Number ID, connection status, and stored tokens if present. Some data may remain with Meta or other providers according to their own policies.
Processing time
We aim to process deletion requests within 30 days after verification is complete, unless law or security requires a longer period.
Customer requests
If you are a customer of a business that uses Veloxa, please contact that business first. You may also contact us and we will help route the request when possible.